ITIL-4-PRACTITIONER-DEPLOYMENT-MANAGEMENT EXAM SAMPLE ONLINE | EXAM ITIL-4-PRACTITIONER-DEPLOYMENT-MANAGEMENT LABS

ITIL-4-Practitioner-Deployment-Management Exam Sample Online | Exam ITIL-4-Practitioner-Deployment-Management Labs

ITIL-4-Practitioner-Deployment-Management Exam Sample Online | Exam ITIL-4-Practitioner-Deployment-Management Labs

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Peoplecert ITIL-4-Practitioner-Deployment-Management Exam Syllabus Topics:

TopicDetails
Topic 1
  • Partners and suppliers: This section of the exam measures the skills of a Change Implementation Lead and examines the influence of partners and suppliers in the deployment process. It highlights the importance of effective collaboration and communication with external stakeholders to ensure that deployments are delivered according to expectations and with minimal risks.
Topic 2
  • Roles and competencies: This section of the exam measures the skills of a Change Implementation Lead and focuses on identifying essential roles within Deployment Management and the competencies needed to perform them effectively. It explores how to position deployment responsibilities within an organization and what skill sets are necessary to ensure deployment tasks are carried out successfully.
Topic 3
  • Key concepts: This section of the exam measures the skills of a Service Transition Manager and covers the fundamental purpose of Deployment Management. It highlights why the structured management of service deployment is crucial for delivering new or modified services into the live environment efficiently while minimizing disruption and ensuring continuity in business operations.
Topic 4
  • Practice processes: This section of the exam measures the skills of a Service Transition Manager and delves into the key processes that shape Deployment Management. It outlines how these processes and activities can be aligned with the organization’s value stream to ensure that deployments are well-planned, coordinated, and delivered without disrupting existing services.
Topic 5
  • Practice success factors: This section of the exam measures the skills of a Change Implementation Lead and focuses on understanding practice success factors and the core metrics used to evaluate deployment effectiveness. It emphasizes the importance of tracking efficiency and success in service deployment and how these metrics help improve the overall stability and agility of the service transition process.
Topic 6
  • Practice success: This section of the exam measures the skills of a Change Implementation Lead and explains how to achieve success with Deployment Management through the application of ITIL guiding principles. It focuses on strategies that help establish a robust and value-driven deployment approach that aligns with business objectives and delivers measurable outcomes.

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Peoplecert ITIL 4 Practitioner: Deployment Management Sample Questions (Q11-Q16):

NEW QUESTION # 11
[Use Tools and Techniques for Deployment]
Which automation tools should be used to transport and install configuration items into a test environment?

  • A. Work planning and prioritization tools
  • B. Deployment tools
  • C. Environment configuration and management tools
  • D. Service configuration management tools

Answer: B


NEW QUESTION # 12
[Integrate Deployment Management with Other Practices]
A large organization wants to manage its IT services by analyzing and improving value streams. It is unsure how to combine value streams and management practices, such as change enablement and deployment management. What is the CORRECT approach for this organization to take?

  • A. Create a separate value stream for each management practice
  • B. Create several value streams that include change enablement, deployment management, and other practices such as continual improvement
  • C. Create one combined value stream for change enablement and deployment management
  • D. Create a single value stream that includes change enablement, deployment management, and other practices such as continual improvement

Answer: B

Explanation:
ITIL 4 emphasizes that value streams are designed to deliver specific outcomes by integrating relevant management practices tailored to the context of services or products. For a large organization, creating several value streams that incorporate practices like change enablement, deployment management, and continual improvement (Option D) is the most effective approach. This allows flexibility to address different services or workflows while ensuring practices are embedded where needed, aligning with ITIL 4's value-driven and context-specific principles.
Option A (Create a separate value stream for each management practice): Incorrect, as this fragments processes and contradicts ITIL 4's holistic approach, where practices work together within value streams to deliver outcomes, not in isolation.
Option B (Create one combined value stream for change enablement and deployment management): Incorrect, as limiting to a single value stream for only two practices may not account for other necessary practices or varying service needs, reducing flexibility.
Option C (Create a single value stream that includes change enablement, deployment management, and other practices such as continual improvement): Incorrect, as a single value stream for all practices may become overly complex and fail to address diverse service requirements in a large organization.
Option D (Create several value streams that include change enablement, deployment management, and other practices such as continual improvement): Correct, as it reflects ITIL 4's guidance to design multiple value streams tailored to specific services or products, integrating relevant practices to optimize value delivery.


NEW QUESTION # 13
[Apply Deployment Management Processes]
What key output of the 'deployment model development and improvement' process can be used to trigger implementation of a newly updated deployment model?

  • A. Updated knowledge management articles
  • B. Change request
  • C. Lessons learned
  • D. Deployment review reports

Answer: B

Explanation:
In ITIL 4, the deployment model development and improvement process involves creating or refining models to enhance deployment effectiveness. Implementing a newly updated deployment model typically requires formal authorization and coordination, which is achieved through a change request (Option B). A change request initiates the process to assess, approve, and execute the model update in a controlled manner, ensuring alignment with organizational governance and other practices like change enablement.
Option A (Lessons learned): Incorrect, as lessons learned are an output for improving future processes, not a trigger for implementing a new model.
Option B (Change request): Correct, as a change request is the formal mechanism to propose and implement a new or updated deployment model, per ITIL 4's integration with change enablement.
Option C (Updated knowledge management articles): Incorrect, as knowledge articles support documentation and training but do not trigger implementation.
Option D (Deployment review reports): Incorrect, as review reports provide insights or feedback, not the authorization needed to implement a model.


NEW QUESTION # 14
[Engage with Stakeholders and Suppliers]
Which is NOT an example of how an organization should work with suppliers to improve its deployment management practice?

  • A. Involving third parties in review and planning of the value streams that include deployment management
  • B. Considering dependencies on third parties when analyzing service value streams which include deployment management
  • C. Carefully selecting suppliers of software tools for CI/CD pipeline
  • D. Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization

Answer: D

Explanation:
ITIL 4 encourages collaborative and flexible relationships with suppliers to enhance deployment management, focusing on value co-creation rather than rigid controls. Option D is not aligned with this approach, as overly detailed and rigorous procedures can hinder adaptability and innovation in supplier relationships.
Option A (Considering dependencies on third parties when analyzing service value streams which include deployment management): Correct practice, as understanding supplier dependencies ensures effective integration of deployment activities into value streams.
Option B (Carefully selecting suppliers of software tools for CI/CD pipeline): Correct, as choosing reliable suppliers for CI/CD tools is critical to building a robust deployment management practice.
Option C (Involving third parties in review and planning of the value streams that include deployment management): Correct, as supplier involvement in planning fosters collaboration and ensures alignment with deployment goals.
Option D (Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization): Incorrect, as this approach is overly prescriptive and contradicts ITIL 4's emphasis on flexible, value-focused supplier relationships. It risks stifling collaboration and innovation.


NEW QUESTION # 15
[Measure and Improve Deployment Management]
An organization has an objective to create and use deployment approaches that would fit the needs of the organization and the context. How should the organization assess if this objective is achieved?

  • A. By measuring percentage of deployments which did not follow the agreed policies and models
  • B. By looking at the deployment backlog throughput
  • C. By analyzing the adherence to deployment schedules
  • D. By asking stakeholders about their satisfaction with deployment lead times

Answer: D

Explanation:
ITIL 4 emphasizes stakeholder satisfaction as a key indicator of whether a practice meets organizational needs and context, as it reflects the value delivered to users and the business. Option B, asking stakeholders about their satisfaction with deployment lead times, directly assesses whether deployment approaches are effective and aligned with expectations, making it the best method to evaluate the objective.
Option A (By looking at the deployment backlog throughput): Incorrect, as throughput measures efficiency but does not directly indicate whether the deployment approach fits the organization's needs or context.
Option B (By asking stakeholders about their satisfaction with deployment lead times): Correct, as stakeholder feedback on lead times reflects whether deployments are timely and valuable, aligning with ITIL 4's focus on value co-creation.
Option C (By measuring the percentage of deployments which did not follow the agreed policies and models): Incorrect, as non-compliance indicates process issues but does not directly assess fit with organizational needs or stakeholder satisfaction.
Option D (By analyzing the adherence to deployment schedules): Incorrect, as schedule adherence measures operational performance, not whether the approach meets broader contextual needs.


NEW QUESTION # 16
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